+256 785 005 377

Privacy Policy

1. Introduction

LifeXshop.com ("we", "our", or "us") provides web and mobile digital commerce and content services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.

2. Scope

This policy applies to:

  • LifeXshop.com websites and sub-pages
  • LifeXshop.com Android app/WebView experience
  • Associated customer, vendor, booking, social, analytics, and notification features

3. Information We Collect

  • Account data: name, email, phone, password hash, profile details, and role type (customer/vendor/admin where applicable).
  • Business/vendor data: business name, payout details, product and listing data, subscription and plan data.
  • Transaction data: order references, payment status, cart data, booking details, fulfillment and support records.
  • User content: reviews, comments, replies, likes, shares, uploaded files/media, and related metadata.
  • Technical and usage data: IP-derived signals, browser/app identifiers, device type, pages visited, referrer, session IDs, and event analytics.
  • Communication data: emails, messages, and notification interaction history.

4. How We Collect Data

  • Directly from you when you register, buy, post, upload, or contact support.
  • Automatically through cookies/session storage, logs, and analytics events.
  • From third-party service providers needed to process payments and platform operations.

5. How We Use Your Information

  • Provide, operate, secure, and improve platform features.
  • Create and manage accounts, orders, bookings, subscriptions, and payouts.
  • Enable social features (likes, comments, replies, shares) and related notifications.
  • Detect abuse, fraud, unauthorized access, and policy violations.
  • Generate analytics and reporting for performance and business operations.
  • Comply with legal, tax, accounting, and regulatory obligations.

6. Legal Bases (Where Applicable)

We process personal data under one or more legal bases, including contract performance, legitimate interests, consent, and legal compliance.

7. Data Sharing and Disclosure

We may share information with:

  • Payment processors and financial partners for transaction handling.
  • Cloud hosting, analytics, storage, email, and technical service providers.
  • Vendors/customers where necessary to complete purchases, bookings, and support.
  • Authorities where disclosure is required by law, regulation, or valid legal process.

We do not sell personal data for third-party direct marketing.

8. Cookies and Similar Technologies

We use cookies and local/session storage for authentication, preferences, cart/session continuity, analytics, and security controls. You can adjust browser settings, but some features may not work correctly if disabled.

9. Mobile App and Device Data

Our Android app is a WebView-based client and may process shared content when you use system share actions to send files/text into the app. Shared data is used only to deliver import/upload functions and related user workflows.

10. Data Retention

We keep data only as long as reasonably necessary for the purposes described in this policy:

  • Active account profile data: retained while your account is active.
  • Account deletion requests: profile identifiers are removed or anonymized after successful verification and processing.
  • Transactions, payouts, and accounting records: retained as required by law, tax, audit, fraud prevention, and dispute handling obligations.
  • Security and analytics logs: retained under operational retention windows and periodically deleted/rotated.
  • User-generated public content: removed, anonymized, or retained according to legal/business necessity and platform integrity requirements.

11. Data Security

We apply reasonable technical and organizational safeguards (access controls, role separation, transport security, logging, and monitoring). No method of transmission or storage is guaranteed 100% secure.

12. International Transfers

Your data may be processed in countries other than your own. We use appropriate safeguards when required by law.

13. Children and Minors

The platform is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children without appropriate authorization.

14. Your Rights and Choices

Depending on applicable law, you may have rights to access, correct, delete, restrict, object, or export your data, and to withdraw consent where processing is consent-based.

15. Account Deletion and Data Requests

You can request or perform account deletion from in-app account settings where available (for example, customer account page and vendor dashboard settings). You can also use our public deletion instructions page at /account-deletion.

Before deletion, we verify identity for security. After processing, account profile data is removed or anonymized. Some records may be retained where required for legal, tax, financial, fraud prevention, and dispute-resolution obligations.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates become effective when posted, and continued use indicates acceptance of the updated policy.

17. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: lifex@lifexshop.com
Phone: +256 785 005 377
Address: P.O Box 420 Mbarara

LifeXshop.com